Shipping & Returns

Shipping Policy:

  1. Shipping Methods: We offer standard shipping services for all orders unless otherwise specified. Expedited shipping options may be available for an additional fee.
  2. Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or holidays, processing times may be slightly extended.
  3. Shipping Rates: Shipping rates vary based on the weight of the package, destination, and selected shipping method. Customers can view shipping costs during the checkout process before completing their purchase.
  4. Delivery Time: Estimated delivery times depend on the shipping method selected and the destination. Customers can expect to receive their orders within 3-7 business days for standard shipping within the continental United States. International orders may take longer to arrive due to customs processing and other factors.
  5. Tracking Information: Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the status of their delivery.
  6. Shipping Restrictions: We currently only ship to addresses within the United States and select international destinations.
  7. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and timely delivery of orders. However, we are not responsible for any delays caused by the shipping carrier or factors beyond our control.
  8. Shipping Address: Customers are responsible for providing accurate shipping information at the time of purchase. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
  9. Failed Delivery Attempts: In the event of a failed delivery attempt, the shipping carrier will usually leave a notification with instructions for rescheduling delivery or picking up the package from a local facility. It is the customer's responsibility to follow up with the shipping carrier in such cases.

Returns Policy:

  1. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, items must be unused, in their original condition, and accompanied by proof of purchase.
  2. Return Process: To initiate a return, customers must contact our customer service team at shop@furandpurrboutique.com to request a return authorization. Once approved, customers will receive instructions on how to return the item(s).
  3. Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of the package.
  4. Refunds: Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item(s). Please note that shipping charges are non-refundable, except in cases where the return is due to a product defect or an error on our part.
  5. Exchanges: We currently do not offer direct exchanges. Customers wishing to exchange an item must follow the return process outlined above and place a new order for the desired item.
  6. Damaged or Defective Items: If an item is received and is damaged or defective, please contact our customer service team at shop@furandpurrboutique.com immediately for assistance. We will work to resolve the issue promptly by either providing a replacement or issuing a refund.
  7. Final Sale Items: Certain items may be marked as final sale and are not eligible for returns or exchanges. This will be clearly indicated on the product page at the time of purchase.
  8. Exceptions: We reserve the right to refuse returns or charge a restocking fee for items that do not meet our return criteria or are returned outside of the specified return window.
  9. Additional Terms: This returns policy applies only to purchases made directly through our website. Items purchased from third-party retailers are subject to their respective return policies.
  10. Policy Updates: We reserve the right to update or modify our shipping and returns policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Customers are encouraged to review our policy periodically for updates.